Madison is Wisconsin's capital and home to the University of Wisconsin–Madison, built on a narrow isthmus between Lakes Mendota and Monona. Between state government, a huge university research community, and a growing health software and biotech sector, a lot of important work lives on laptops and drives. When one fails, we recover Madison devices by mail, with no need to find a lab in town.
Madison winters bring stretches of below-zero weather, and two problems follow. Indoor heating dries the air enough that static shocks become common, and a spark from a fingertip can damage a bare drive or an SSD. And a laptop or external drive carried in from a frozen car can collect condensation inside if it is switched on right away. Let cold devices warm to room temperature in their bag for an hour before using them, touch grounded metal before handling bare drives, and keep spare drives in anti-static bags.
Summer brings strong thunderstorms with lightning, hail, and straight-line winds that knock out power across Dane County. Heavy rains can also push the lakes higher and flood low streets and basements on and near the isthmus, as happened during the severe flooding of August 2018. Run desktops and NAS units on a UPS, keep computers and backup drives off basement floors, and do not store your only backup in the same house as your computer. If a device has been in floodwater, do not power it on.
How Madison mail-in recovery works
1
Confirm online
Approve the flat $1,200 rate. No charge today.
2
Ship it free
We email a prepaid label — send it from anywhere in Madison.
3
We recover
Certified engineers work your case in our ISO cleanroom.
4
Pay on success
Charged only when your data is back in your hands.
Data recovery in Madison — common questions
My laptop was in a freezing car overnight and now will not turn on. What should I do?+
Let it warm to room temperature for a few hours before trying again, and do not charge it while it is cold. If it still fails, or if the drive clicks or is not detected, stop retrying and confirm your case online. Cold by itself rarely destroys data, but condensation and repeated power attempts on a failing drive can make recovery harder.
Is there a ClearQuote drop-off near the UW campus?+
No. ClearQuote is a nationwide mail-in service with no office, lab, or drop-off point in Madison. After you confirm your case online, we email a free prepaid shipping label you can use at any carrier location in Madison, including ones near campus.
Do I have to visit a location in Madison?+
No. ClearQuote is a mail-in service — there's no drop-off required. We email you a free prepaid shipping label, you send the device from anywhere in Madison, and we handle the recovery in our ISO-certified cleanroom.
How much does data recovery cost in Madison?+
One flat $1,200 for the consumer devices we handle — hard drives, SSDs, phones, and cards — quoted before you ship. There are no per-gigabyte fees and no diagnostic charge, and you pay $0 if we can't recover your data.