Turnaround Time

How long does recovery take?

Most single-device recoveries finish within days, not weeks — and the flat $1,200 rate never changes based on speed.

15–20business days

Included in the flat $1,200 rate for most single consumer devices.

2–4business days

Prioritized handling when you need it sooner. Ask about availability.

24–48hours

Round-the-clock work on critical cases. Available on request.

Timelines are typical estimates for single consumer devices. Complex chip-level cases may take longer — we keep you updated at every stage.

What happens, day by day

Day 0

You approve the flat rate and service agreement. We email a prepaid shipping label the same day.

Day 1–2

Your device is logged in under a secure, tracked chain of custody and assigned to a certified engineer.

Day 2–4

We diagnose the failure in our cleanroom and confirm the recovery approach — at no extra cost.

Day 4–17

Engineers perform the recovery, from logical repair to chip-level work, keeping you updated.

Day 17–20

We verify your files, load them onto a secure return drive, and ship it back. You pay only now.

Confirm online, ship free, and pay nothing unless we succeed.