Verbatim externals and USB drives are common backup media. Drives that stop mounting or USB sticks that aren’t recognized are the Verbatim cases we handle.
We handle Verbatim external drives, flash drives, SSDs — across current and discontinued lines:
Store ’n’ GoVi550 SSDFingerprint SecurePinStripe USB
Common Verbatim failures we handle
•A Store ’n’ Go drive that won’t mount
•A PinStripe USB not recognized
•A Vi550 SSD not detected
•A secure drive locked out
Verbatim models & families
Store ’n’ Go
Portable hard drives, SSDs, and USB flash drives.
Fingerprint Secure & Keypad Secure
Hardware-encrypted portable drives unlocked by fingerprint or PIN.
Vi550 & Vi3000
SATA and NVMe internal SSDs.
PinStripe & Store ’n’ Stay
USB flash drives.
Known Verbatim failure patterns
Widely reported, publicly documented issues we see in Verbatim recoveries. Most units never have these problems — but if yours does, here’s what it means for your data.
Hardware-encrypted drives
Fingerprint Secure and Keypad Secure drives encrypt everything in hardware. Recovery requires the working unlock mechanism and your credentials — and repeated wrong PINs can trigger a wipe on secure drives. Don’t guess.
Portable drives after drops
Store ’n’ Go portable hard drives contain standard 2.5" drives that are vulnerable to head damage if dropped while running.
We email a prepaid label — inbound shipping on us.
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We recover
Certified engineers work your Verbatim device in our ISO cleanroom.
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Pay on success
Charged only when your data is back.
Verbatim recovery — common questions
How much does Verbatim data recovery cost?+
One flat $1,200 for the Verbatim devices we handle — quoted before you ship, with no per-gigabyte fees and no diagnostic charge. You pay $0 if we can't recover your data.
Can you recover an encrypted or password-protected Verbatim drive?+
Often yes, but you'll need the password or encryption key. Many Verbatim drives use hardware encryption, so a physical recovery only yields readable data when the correct credentials are supplied — have them ready.
My Verbatim drive isn't recognized — is the data still there?+
Usually. A drive that isn't detected most often has a controller, firmware, or mechanical fault while the data itself sits intact. Stop using it, don't reformat, and let our cleanroom recover it.
Do I have to visit a location?+
No. We're a mail-in service: confirm online, we email a free prepaid label, you ship your Verbatim device, and we return it with your recovered data. You only pay on success.