Formatted the wrong drive, or reinstalled your operating system over your files? Whether they can come back depends on the kind of format and the kind of drive. A quick format on a hard drive is often recoverable, while a formatted SSD often isn't, and we'll tell you honestly which situation you're in. Recovery is one flat price, and you pay nothing if we can't recover your files.
A quick format writes a new, empty file system and leaves most of the old data where it was. On a hard drive, that means the files are usually still there until something new is written over them, and recovery works by finding the old file-system records or the files themselves. A full format is different: on current versions of Windows, a full format writes zeros across the volume, and data overwritten that way generally can't be recovered. Erase options with security settings in macOS Disk Utility work the same way.
SSDs are a separate story. When you format an SSD, the operating system typically tells it with TRIM that the whole volume is now free space, and the SSD erases those blocks in the background. Once that happens the data is gone, physically, and no lab can bring it back. A formatted internal SSD is often unrecoverable, and it's better to know that up front.
Memory cards and USB flash drives fall in between. Many of them don't erase data on format the way internal SSDs do, so recovery is often possible, but results vary by device. An operating system reinstall formats the drive and then writes many gigabytes of new files, so some of the old data is usually overwritten. The less that's been written since, the better.
We look at the drive type, the kind of format, and what's been written since, so you get a realistic assessment.
The drive is copied sector by sector and all work happens on that copy.
Engineers search for surviving records of the old partitions and file system to restore folder structure and file names.
Where the old index is gone, we scan for files by their content patterns. These usually come back without original names or folders.
Recovered files are checked so they open, then returned on a secure return drive.
A quick-formatted hard drive that hasn't been written to much since is often recoverable. A full format with zeroing, or a formatted SSD where TRIM has erased the data, usually is not, and we'll say so rather than take your money. Memory cards and USB drives vary by device. After an operating system reinstall, some files may be recoverable while others were overwritten. You pay nothing unless we recover your data.
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