A laptop that won't boot rarely means your files are gone — usually it's the drive or the machine, not the data. We recover the drive from any laptop, Windows or Mac, for one flat price.
Laptops store data on one of several kinds of drive. Older and budget models often use a 2.5-inch SATA hard drive with spinning platters and moving heads. Most newer machines use an M.2 SSD, either SATA or NVMe, and many thin laptops, including recent MacBooks, solder the flash storage directly onto the logic board. The type of storage decides most of the recovery approach: a removable drive can usually be worked on by itself, while soldered storage generally has to be read through the original board.
Laptops lead harder lives than desktops. A drop while a hard drive is spinning can damage the heads and platters, spilled liquid can short the board or the drive, and heat and swelling batteries stress components over time. Encryption adds another layer. BitLocker, Windows device encryption, and FileVault are increasingly on by default, and on many modern Macs the encryption is tied to the security chip on the logic board. Recovering readable files from these systems usually requires the original hardware working well enough, plus your password or recovery key.
The good news is that a laptop that won't power on often has a healthy drive inside. A failed charging circuit, motherboard, or screen does not touch the data itself. In those cases the files are usually intact, and the work is getting them off safely without making anything worse.
What we recover
✓Documents, photos, and project files
✓Email archives and browser data
✓Application and system data
✓Data from encrypted drives (with your key)
Common failures we handle
•Laptop won't turn on or won't boot
•Dropped or liquid-damaged laptop
•Failed or clicking laptop hard drive
•SSD not detected after a crash or update
Before you send it in: what not to do
✕Don't keep pressing the power button on a laptop that was dropped or got wet — each attempt can push current through damaged parts or drag damaged heads across the platters.
✕Don't dry a wet laptop with heat or rice and then try it again — liquid residue and corrosion stay on the board, and powering it on can cause shorts.
✕Don't reinstall the operating system or factory-reset the laptop to get it booting — the reinstall writes over the same drive your files are on.
✕Don't let a repair shop replace the logic board on a laptop with soldered storage before your data is out — on many models the data is tied to the original board.
✕Don't assume you can skip the recovery key on an encrypted laptop — without the password or key, encrypted data generally cannot be read by anyone.
How we recover it
1
Identify the storage
We determine whether the laptop uses a removable 2.5-inch drive, an M.2 SSD, or soldered flash, and whether encryption is enabled, because that sets the whole approach.
2
Stabilize the hardware
Mechanical hard drive faults are handled in the cleanroom. For soldered storage or liquid damage, the logic board may need repair just far enough to read the storage.
3
Image before anything else
We make a sector-by-sector copy of the drive using equipment designed to handle weak or unstable media, and all further work happens on that copy.
4
Decrypt and rebuild
With your password or recovery key, we unlock encrypted volumes, then repair or rebuild the file system and extract your folders and files.
5
Verify and return
We check that recovered files open correctly, then copy them to a secure return drive and ship it back to you.
One flat $1,200, quoted before you ship — no per-gigabyte fees and no diagnostic charge. You pay $0 if we can't recover your data.
My laptop uses BitLocker or FileVault. Can you still recover my files?+
Often, yes, as long as you can provide the password or recovery key. Encryption doesn't stop us from working on the drive, but without the key the data stays unreadable. For BitLocker, the recovery key is frequently saved to the Microsoft account that was signed in on the computer, so it is worth checking there.
My MacBook's storage is soldered to the board. Is recovery still possible?+
Sometimes. Because the storage can't be removed and is usually encrypted using the board's security chip, recovery typically means repairing the original board well enough to read it. If the board is too badly damaged, recovery may not be possible, and we will tell you plainly after diagnosis.
Should I send the whole laptop or just the drive?+
If you are comfortable removing a standard 2.5-inch or M.2 drive, the drive alone is usually enough. If the storage is soldered, the laptop uses encryption tied to its board, or you are not sure, send the whole laptop.
Is my data still recoverable?+
In most cases, yes. A device that won't boot or mount usually has a hardware fault while the data itself is intact. The key is to stop using it — don't reformat, rebuild, or keep powering it on — and let our cleanroom handle it.
Do I have to visit a location?+
No. We're mail-in: confirm online, we email a free prepaid label, you ship the device, and we return it with your recovered data. You only pay on success.
How long does it take?+
Most single-device cases finish in about 15–20 business days from arrival, with shipping adding only a day or two on each end.