Video & Camera Recovery for one clear price
Lost footage can mean a lost shoot. We recover video from cards, camera media, and drives — including large, fragmented, and partially-overwritten files — for one flat price.
About video & camera recovery
Video files are large, and that changes how they get lost. A single clip can run to many gigabytes, so on a card or drive it is often stored in many fragments. Most cameras record into container formats such as MP4 or MOV, where the audio and video data sits in one part of the file and an index, often called the moov atom, describes where every frame is. Without that index, players generally can't open the file at all, even if the footage itself is intact.
Many cameras write that index only when recording stops. If the battery dies, the card is pulled, or the camera crashes mid-record, the footage may be on the card while the file is unplayable. Repair is sometimes possible by rebuilding the index with the help of a healthy reference clip from the same camera and settings. Other formats, such as AVCHD folder structures, RAW video, and long recordings split into multiple chapter files, each need their own handling.
Formatting a card and then recording over it is the hardest case. New footage overwrites old footage, and the overwritten portions cannot be brought back. Clips that were only partly overwritten can sometimes be recovered up to the point where new data begins, which is why it matters to stop using the card as soon as you notice footage is missing.
What we recover
- ✓MP4, MOV, AVCHD, and RAW video
- ✓Footage from SD, CFexpress, and XQD cards
- ✓Drone, action-cam, and DSLR/mirrorless media
- ✓Project files from editing drives
Common failures we handle
- •Card corrupted mid-record
- •Card removed before the file finished writing
- •Accidentally formatted card
- •Editing drive that failed or won’t mount
Before you send it in: what not to do
- ✕Don't keep recording on a card after footage goes missing — video files are large and overwrite old data quickly.
- ✕Don't format the card in-camera to clear an error — formatting replaces the file system, and some cameras overwrite more than that.
- ✕Don't run repair tools directly on your original clips — work on copies, because a failed repair can damage the header data a proper rebuild needs.
- ✕Don't remove a card or unplug a drive while it is still writing — interrupted writes are one of the most common reasons a clip loses its index.
- ✕Don't delete the other clips from the same shoot — a healthy clip recorded with the same camera and settings can help rebuild a damaged one.
How we recover it
Image the media
We make a complete copy of the card or drive, repairing physical or controller faults first when the media won't read.
Map the footage
We analyze the file system and raw data to locate clips and their fragments, using camera-specific structures to work out which pieces belong together.
Reassemble and repair
Fragmented clips are rebuilt in order, and missing or damaged headers and indexes are reconstructed, often with the help of a reference clip from the same camera.
Test playback and return
We test recovered clips for playback, note any that are incomplete, and return them on a secure return drive.
Failures we handle
How it works
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Ship it free
We email a prepaid label — inbound shipping on us.
We recover
Certified engineers work your case in our ISO cleanroom.
Pay on success
Charged only when your data is back.
Related troubleshooting guides
Video & Camera Recovery — common questions
How much does video & camera recovery cost?
My camera died mid-recording and the clip won't play. Can it be fixed?
Can you recover footage from drones and action cameras?
Can you recover an editing drive with my projects on it?
Is my data still recoverable?
Do I have to visit a location?
How long does it take?
Recover your data for one clear price.
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